FAQ
Questions, answered.
Everything people ask before they start. If yours is not here, ask us.
Who is Tranzaq for?
Businesses and organisations in Ghana that pay many people: salaries, commissions, refunds, suppliers, stipends. If you currently pay people one at a time from a bank or mobile money app, Tranzaq is for you.
Which accounts can I pay?
Mobile money wallets on MTN, Telecel and AirtelTigo, and bank accounts at Ghanaian banks.
How do I add money?
Create a funding request and pay it with mobile money or bank transfer on a secure checkout page. When the payment is confirmed your available balance goes up.
How do you stop a wrong number being paid?
Before any money moves, we look up the name behind every account. In a spreadsheet upload, every row is checked, and rows that fail come back with the reason. If you also give the name you expect, we compare the two and flag a mismatch for a person to decide.
Can one person send money alone?
No. Whoever prepares or submits a payout can never approve it. You decide how many approvers each amount needs, and steps can require a one-time authenticator code.
What happens when a payment fails?
The money for that payment returns to your available balance, and the payment shows its failure reason. Temporary problems are retried automatically. You can fix failed rows from a spreadsheet and send them again.
Can my software use Tranzaq?
Yes. The public API uses OAuth: your server trades a client ID and secret for a short-lived token, creates people and payout batches, and receives signed webhooks. There is a test mode with fake money.
Is there a test mode?
Yes. Every business can create test credentials straight away, with fake money in a completely separate database. Live credentials are unlocked when your business has been approved.
When is my business approved?
After you register, our team reviews your business details (KYB). Until then you can use the whole product in test mode.
How much does it cost?
Pricing is being finalised. Fees for each payment are always shown before you submit a batch. Talk to us for details.
How is my data protected?
Account numbers are encrypted, passwords and API secrets are stored only as hashes, every action is audited, and each business can only ever see its own data. See the security page for more.
